Do you want....

  • Vastly reduced turnover?
  • Significantly enhanced team performance?
  • Highly accelerated onboarding?
  • Less stress for managers and richer customer experiences?

If so, we can help you build the resilient high-performing teams you need!

Across customer contact centres, success relies on agility, consistency and mindset.

But with high turnover rates, significant replacement costs and onboarding taking up to three months, leaders are under pressure to keep teams engaged, resilient and performing at their best. But how?

For over 35 years we’ve been helping people and teams build resilient high-performing teams with a range of research-based personal development profiles and practical tools that drive real results.

Get the insights you need to reduce churn, strengthen resilience and build teams that thrive under pressure with the Team Management Profile (TMP) and Opportunities–Obstacles Quotient (QO2) Profile. 

Contact us now for a free consultation →

TMP: Unlock potential

Unlike generic personality tests, the TMP focuses on how people prefer to work, making it purpose-built for fast-moving operational environments like contact centres.

  • Understand how individuals can contribute best, not just how they might behave
  • Improve shift management and reduce friction points
  • Build recognition and cohesion into everyday workflows
  • Scale easily across teams and sites

QO2: Mindset matters

The QOreveals how employees see opportunity, risk and challenge - insights that can help them succeed in a contact centre environment.

  • Understand mindsets early to reduce burnout and churn 
  • Personalise coaching to build resilience and adaptability
  • Help teams to avoid 'too cautious' or 'too risky' dynamics
  • Accelerate onboarding by aligning mindset with role demands

What's at stake?

  • 26–42% average turnover in the sector vs 15% UK average
  • £10,000+ average replacement cost per agent
  • 90 days average time to full productivity
  • Burnout and disengagement driving further churn


Research shows psychometric tools like TMP and QO2 can deliver:

  • Up to 39% lower turnover
  • 30% improvement in job fit and performance
  • 24% boost in employee retention

Not sure where to start?

Book a free 15-minute consultation to chat about what your team needs.

Schedule now →