Across customer contact centres, success relies on agility, consistency and mindset. But with turnover rates as high as 42%, replacement costs topping £10,000 per agent, and onboarding stretching over three months, leaders are under pressure to keep teams engaged, resilient and performing at their best.
For over 35 years we’ve been helping people and teams do just that with research-based profiles and practical tools that drive real results.
With the Team Management Profile (TMP) and Opportunities–Obstacles Quotient (QO2) Profile you get the practical insights you need to reduce churn, strengthen resilience, and build teams that thrive under pressure.
Unlike generic personality tests, the TMP focuses on how people prefer to work, making it purpose-built for fast-moving, operational environments like contact centres.
The QO2 reveals how employees see opportunity, risk and challenge - insights that can be the difference between excelling and struggling in a contact centre environment.
Find out how you prefer to work – and where you add the most value.
Get a complete picture of your team’s work preferences and dynamics.
Become a certified TMP practitioner and help others transform their teams.
Book a free 15-minute consultation to chat about what your team needs.